Next Steps
* Please contact your local training center for the latest update on this course.
Genesys Overview Courses:
EWO 7.2 E-mail and Web Media Overview 7.2*
3 days
FRO 7 Framework Overview 7
1 day
FRO 7-V Framework Overview 7 - online
6.5 hours
GEO 7Genesys Outbound, WFM, and GVP Overview 7
2 day
GVO 7 Genesys Voice Platform Overview 7
1 day
GVO 7-V Genesys Voice Platform Overview 7 - online
6.5 hours
GVO 8 Genesys Voice Platform Overview 8
1 day
IPO 7 IP Product Overview 7
1 day
OCO7-V Outbound Contact Overview 7 - online
4 hours
RPO 7-VReporting Overview 7 - online
3.5 hours
RRO 7Framework, Universal Routing and Solution Reporting Overview 7
2 days
RRO 7-VFramework, Universal Routing and Solution Reporting Overview 7 - online
13 hours
RTO 7-VRouting Overview 7 - online
3.5 hours
WFO7-VWorkforce Manager Overview 7 - online
4 hours
Genesys Installation, Configuration and Operations Courses:
ASI 7-V GVP Architecture and Sizing 7 – online*
4 hours
BPF 7 Business Process Routing Foundations 7
2 days
BPI 7 Business Process Routing Installation and Configuration 7
2 days
CFI7-V GVP Call Flow Architecture 7 - online*
4 hours
DIT7-V Dialogic Installation and Troubleshooting 7 - online*
4 hours
ETI 7 Genesys Enterprise Telephony Software (GETS) Installation and Configuration 7
5 days
EWI 7.2 E-mail and Web Media Installation and Configuration 7.2*
2 days
FRI 7 Framework Installation and Configuration 7
4 days
FRT 7.x Framework and Routing Troubleshooting Workshop 7.x*
3 days
GAI 7Architecture Workshop 7
2 days
GOP 7 Operate Genesys Voice Platform 7
1 day
GVI 7 Genesys Voice Platform Implementation and Configuration 7
3 days
GVI 8 Genesys Voice Platform Implementation 8
4 days
GVT 7.2 Genesys Voice Platform Troubleshooting Workshop 7.2*
2 days
IAI 7IP Architecture Workshop 7
2 days
IKI 7ICON Installation and Configuration 7
2 days
IMI 7 Info Mart Installation and Configuration 7
3 days
OCI 7 Outbound Contact Installation and Configuration 7
2 days
OCT 7 Outbound Troubleshooting Workshop 7*
3 days
RRI 7Routing and Reporting Installation and Configuration 7
5 days
SAI 7Genesys Integrations for SAP Installation and Configuration Workshop 7
2 days
SOP 7Operating Customer Interaction Management Platform: Inbound Voice, Routing and Reporting 7
5 days
SSI 7 Genesys SIP Server Installation and Configuration 7
3 days
VGI 7.1 VoiceGenie Installation and Administration 7.1*
3 days
VHI Virtual Hold Technology Installation and Configuration
5 days
WFP 7 Configuring, Forecasting, and Scheduling with Workforce Manager 7
5 days
WFT 7 Workforce Manager Troubleshooting Workshop 7*
3 days
WSI7-V Web Servers, Caching and Load Balancing 7 - online*
4 hours
Genesys Technical Development Courses:
ARD 7 Building Advanced Routing Strategies 7
5 days
BPD 7Business Process Routing Workflow Design 7
3 days
BRD 7Building Basic Routing Strategies 7
4 days
CAD 7GCIP Assisted Service for Developers and Administrators 7
2 days
CSD 7GCIP Self Service for Developers and Administrators 7
2 days
GSD 7Genesys Studio Application Development 7
4 days
IGD 7 Integrating Genesys and Siebel
5 days
IID 7 Using Interactive Insights 7
2 days
IMD 7 Info Mart Report Development 7
2 days
OSW 7.2Agent Scripting for Outbound Workshop 7.2*
3 days
PID 7Platform and Interaction SDK Workshop for Developers 7
5 days
RAD 7Advanced Reporting Design 7
4 days
RBD 7Basic Reporting Design 7
4 days
VPD 7 VoiceXML Programming 7*
3 days

Genesys Supervisor Courses:
ARS 7CC Analyzer Reporting for Supervisors 7
2 days
CCS 7Configuring and Monitoring a Contact Center with CCPulse+
2 days
CCS7-V Configuring and Monitoring a Contact Center with CCPulse+ - online
12 hours
CMS 7 Outbound Campaign Management 7
2 days
WCS 7Using Workforce Manager Web for Supervisors 7
Computer Based Training
Agent Training:
WFA 7Using Workforce Manager Web for Agents 7
Computer Based Training
Genesys Management Courses:
PGM 7 Putting Genesys to Work 7*
2 days

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