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YAHOO! Delivers Superior Customer Service with Genesys

Online media giant, YAHOO!, uses Genesys solutions worldwide to provide uninterrupted customer care

YAHOO! depended on Genesys to help deliver uninterrupted service during earthquake

February 25, 2008

John Atkins discusses how the Genesys Dynamic Contact Center helped guarantee uninterrupted service to customers during a recent earthquake in Taiwan - their contact center was up and running within just ten minutes of the event.

Listen Now [7:00]

YAHOO! uses Genesys to successfully extend service across nine business units worldwide

January 21, 2008

John Atkins talks about how Genesys helps YAHOO! to deliver a consistent, quality customer experience while capturing key cross-sell opportunities across their nine business units worldwide.

Listen Now [5:30]

YAHOO! uses Genesys to provide world-class customer care

November 16, 2007
John Atkins explains how Genesys has helped YAHOO! to provide quality customer care that differentiates themselves from the competition.
Listen Now [4:00]

How to Offer Self-Service Effectively

April 1, 2007
Genesys speaks on how to offer self-service without sacrificing customer loyalty. Plus an interview with Tampa Electric Company on how they use self-service effectively to reduce operational costs and improve service to their customers. (Part 2 of 2 part series).
Have a listen.

The Contact Center is the Company: Why Executives Must Focus on the Call Center

February 1, 2007
Genesys speaks at Genesys Users Conference in Melbourne, Australia. Genesys executive shares results from recent independent consumer survey on how the contact center impacts consumer behavior. (Part 1 of 2 part series).
Listen

78% of consumers claim that call center agents have a significant influence on their opinion of a company.

84% of consumers would do repeat business with a company based on a great call center experience.

Receive your free copy of complete Independent Consumer Survey Results