The new Genesys Partner Program is designed to better support our partner network for mutual success. We see the future of the contact center as inclusive-Genesys and a rich network of partners working to deliver the full potential of the dynamic contact center.
Together with our partners, Genesys is committed to delivering the finest and most robust contact center offerings in the marketplace.
What's changed in the Genesys Partner Program?
Based on direct partner feedback, we've created a program that:
- Is simple, easy to understand and aligned with partner business needs
- Includes a roadmap and structure to reward partners who invest and commit to Genesys
- Provides a Genesys relationship for small consulting companies who are "influencing" deals
- Is based on contracts that are consistent and easier to manage
As a Genesys partner, how will you benefit from the new program?
The new program is designed to amplify the quality, value and performance you can derive from a Genesys relationship. Here's how:
- Flexible - The program adapts to your business needs.
- Consistent - Agreements and schedules are consistent and easier to manage.
- Rewarding - The program structure is built on a clear roadmap that rewards partners who invest and commit to Genesys.
- Understandable - The program is simple to understand and work with.
- Inclusive - There is a place for all partners large and small. This includes companies who "influence" deals and want a basic relationship with Genesys.
Genesys has the most diverse partner ecosystem in the industry – more
than 300 systems integrators and value added reseller, independent software vendors and developers, managed service providers and consultants and specialists partners.
Partners are a critical core component to the delivery of Genesys
innovative, end-to-end solutions across vertical markets. From leading
enterprises recognized around the world to cutting-edge solutions providers
with proficiency in specific markets – we value all of our partners
for their innovation and expertise.
Are you a customer looking for a Genesys solution? Find out more about our partner community or find a
Genesys partner through our partner directory.
Systems Integrators and Value Added Resellers
These partners resell Genesys software and/or the partner's
services such as consulting, implementation, customer development,
training and technical support to customers who use Genesys solutions.
Find a Genesys partner through our partner
directory.
Independent Software Vendors and Developers
These partners create innovative contact center, voice self-service,
reporting and analytics, IP Telephony and Open Media applications
that interoperate with and/or complement Genesys' contact
center applications.
Find a Genesys partner through our partner
directory.
Managed Service Partners
Managed Service Partners deliver value-added services wrapped around Genesys
Managed Services Solution software. These services
provide extended functionality, features and applications to the Genesys Contact Center Software.
A managed services call center solution is a flexible "pay-as-you-go/on-demand" call-center
software solution that is provided to enterprises by a Managed Service
Provider (such as a major telecommunications service provider). Genesys
is the world's №1 contact center software provider and powers
solutions from many of the world's leading managed service
providers - many of whom provide a particular industry expertise
as part of their overall value-added solution. Genesys is also the
leading supplier of a managed services software infrastructure to
carriers and service providers who deliver managed services to enterprises.
Genesys managed services call center solutions enable any type of
customer interaction (voice, e-mail, Web chat, etc). In addition,
Genesys also provides self-service voice capabilities for managed
services offerings (integrated voice response systems integrated
with companies' existing Web sites) with an award-winning platform
that has recently been recognized by industry analysts as the leading
self-service voice platform.
See a list of our managed
service provider partners.
Learn more about our hosted and on-demand solution, Managed Services Powered by Genesys
Consultants and Specialists
Consultants and specialists advise Genesys customers on how to build solutions and structure their
business systems and processes to provide maximum business value. Many of these individuals and companies rely on
Genesys to provide insight into best practices, analyst insights and product information to help provide value to
customers.
Find a Genesys partner through our partner
directory.
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