Genesys launches 2008 Customer Innovations Awards
Customer Innovation Awards identifies world's most innovative customer service organizations worldwide
San Francisco, November 14, 2008 - Genesys Telecommunications Laboratories, an Alcatel-Lucent company (Euronext Paris and NYSE: ALU) is now accepting nominations for the fourth annual Customer Innovation Awards, a program designed to recognize the world's most innovative customer service organizations. Judged annually by more than 20 top industry analysts who closely follow the customer service industry, the Genesys Customer Innovation Awards are one of the most significant global assessments of state-of-the-art advancements among organizations providing rich customer interactions and taking an integrated approach to service customer. Nominations for the Customer Innovations Awards will be accepted from any organization, government agency, or educational institution until December 5th, 2008. Finalist companies will be honored in 2009 at a Genesys G-Force user conference, special regional events, and via press releases or similar announcements.
Customer Innovations Award Guidelines
Each nominee will be assessed on four key criteria to determine how closely they come to delivering excellent customer service through the innovative use of technology in highly dynamic environments. This includes:
Innovating in a dynamic and challenging environment
Optimizing service via technology and business processes
Improving the overall customer experience
Leveraging contact centers and customer service strategically
A short list of finalists will then be invited to present in-person to an independent panel of judges in San Francisco or Paris. The independent judging panel will include analysts from firms such as Forrester, Datamonitor, Yankee Group, Opus Research, COMMFusion, McGee-Smith Analytics and Frost & Sullivan.
In these challenging economic times, customer service is now, more than ever, an area where many companies continue to invest as retention and customer satisfaction remains top priorities. We're noticing a marked increase in the number of organizations that treat their contact centers as strategic opportunities, linking customer service improvements to business success," said Paul Segre, president and CEO, Genesys. "We look forward to helping outstanding customer service organizations share their stories of success."
Organizations interested in submitting a nomination form should complete the short on-line form before December 5, 2008: http://www.genesyslab.com/newsurvey/2008CustomerInnovationAwards/formmail.htm
About Genesys Telecommunications Laboratories, Inc.
Genesys, an Alcatel-Lucent company, is the only company that focuses 100 percent on software to manage customer interactions over the phone, Web and in e-mail. The Genesys software suite dynamically connects customers with the right resources self-service or assisted-service to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency and accelerate business innovation. For more information, go to www.genesyslab.com or visit the industry blog at www.betterinteractions.com.
About Alcatel-Lucent
Alcatel-Lucent (Euronext Paris and NYSE: ALU) provides solutions that enable service providers, enterprises and governments worldwide, to deliver voice, data and video communication services to end-users. As a leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. With operations in more than 130 countries, Alcatel-Lucent is a local partner with global reach. The company has the most experienced global services team in the industry, and one of the largest research, technology and innovation organizations in the telecommunications industry. Alcatel-Lucent achieved revenues of Euro 17.8 billion in 2007 and is incorporated in France, with executive offices located in Paris. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com
Media Contact:
David Radoff, Genesys, 650-466-1078, dradoff@genesyslab.com
