Thank you to all those who submitted customers for our 2009 Customer
Innovation Awards.
These awards recognize companies from around the world who deliver outstanding customer service. This year's theme is to recognize companies that provide
excellent customer service through the innovative use of technology in highly
dynamic environments.
Awards may be presented at the regional Genesys G-Force events, special regional events, and via press releases or similar announcements.
Each nominee will be assessed on four key criteria to determine how closely they come to delivering excellent customer service through the innovative use of technology in highly dynamic environments. This includes:
- Innovating in a dynamic and challenging environment
- Optimizing service via technology and business processes
- Improving the overall customer experience
- Leveraging contact centers and customer service strategically
A short list of finalists may be invited to present in-person to an independent panel of judges at events in San Francisco or Paris. The independent judging panel will include analysts from firms such as Forrester, Datamonitor, Yankee Group, Opus Research, COMMFusion, McGee-Smith Analytics and Frost & Sullivan.
Genesys Analyst Conference, January 28-30, 2009
San Francisco, California, USA
Alcatel-Lucent Enterprise Forum, March 2-5, 2009
Paris, France
Awards may be presented at the regional Genesys G-Force events. The awards are modeled after the Michelin guide restaurant ratings and are based on the level of excellence the customer achieved and the degree of difficulty. Our goal is to recognize each of the most innovative and dedicated customer service organizations by honoring them at a Genesys G-Force event, special regional events, and via press releases or similar announcements.
2008 Finalists
AT&T
Belgacom
BT
Lekane
Philip Morris International
Sky
Stream Energy
Unicredit
2007 Finalists
FinecoBank
iiNet
Ladbrokes plc
Scotiabank
Yahoo! Inc
Aeroplan
AXTEL S.A.B. de C.V
Eircom
Houston 311
Nomura Securities Co
SalesForce Australia
T-Mobile Germany
United Airlines
2006 Finalists
Carta Si
ANZ Bank
AT&T
Centro de Servizi Montedomini
Groupama
Swedbank
Vanguard
Wells Fargo
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